I really wonder. What is the deal?
I wanted to change a trip I have. I know they have a large fee to change. So I just bought another ticket for what I wanted. I then called them and said, I won't be on that flight. Would you cancel it so someone else can get on it?
Their answer was: oh no. Just don't show up. We'll credit you with the amount of the flight.
Some how this works in their favor beyond me buying another ticket. Are flights all so overbooked? Do they never show a flight as full? What if the flight shows full, but if they took me off, one spot would open up?
I find this to be poor customer service and an activity that only makes us hate United Airlines more than we already do.
Anyway, business travel aside, I am slowly discontinuing trips which require air travel. Except for Southwest, I find all airlines very annoying.
On the other hand, I am highly excited to be me and have 2 out of town races coming up in the next 3 weeks.